​​Parent to School Communication

• Parents and students are expected to follow the appropriate chain of communication (contact teacher or specific school personnel first; if issue is not resolved, then contact the principal, then the pastor, and then the Archdiocese) in communicating inquiries, concerns, or issues with the school.
• Posting inappropriate comments about the school, its personnel or students, on the web and via emails, does not constitute following the appropriate chain of communication.
• Parents are not welcome to take a negative, adversarial, or abrasive tone in any communication with the school, including but not limited to e-mail, over the phone, or in person. Remember, we are your ADVOCATE not your ADVERSARY, so please keep this in mind. We recognize that bringing forward an inquiry, concern, or challenge to the school is a sometimes necessary and understandable part of the schooling process. However, bringing that inquiry forward with a negative, adversarial, or abrasive disposition is not necessary or acceptable.
• Parents are expected to respond to any school initiated communication in a timely manner. Do not ignore or delay school communication, particularly when it involves finances.
• Concerns and questions regarding a child are deserving of a two-way conversation. E-mails are to be used primarily to set up in-person meetings to discuss concerns and inquiries. It is always best to handle concerns and inquiries with the courtesy of an in-person conversation and with the teacher first. The school recognizes the accountability to be responsive and professional with your inquiry and we wish to respond in kind and as your advocate. Teachers will do their best to respond to e-mails within 24 hrs. of receipt during the school week. Do not send E-mails that:

•  ​are emotionally rife
• ​explain details or lengthy narratives / explanations
• express feelings that can be misinterpreted
• are adversarial or abrasive in tone
• The school reserves the right to ask parents to withdraw their children in such cases where parents fail to abide by these policies.​