Archdiocesan Community Email Services (ACES)
What is ACES?
The Archdiocesan Community Email Services (ACES) is the primary administrative communications system between all Locations in a controlled email environment. Creating an account in ACES is simple but does require Internet access. Users do not have a reasonable expectation of privacy in an ACES account.
How Do I Create an Account?Go to ACES and click the "Sign up for an account" link. You will be asked for your Location's Department ID and ZIP code. The Financial Services Department at the Archdiocesan Catholic Center (ACC) has assigned an ID for every Location; check with your person in charge if you don't know yours. ACES uses this information to automatically determine whether you are a parish or school location and to identify your deanery. Once you enter that information, you will be asked if you want to create one of the following two kinds of account:
A location account – This type of account is the simplest to create and use and will allow your Location to participate in ACES. Think of this type of account as a P.O. Box for a parish, school, or other Location. Only one location account can be created for a Location and it should only be accessed by members of the administrative staff (principal, pastor, parish life director, priest administrator, or office manager). If you find that your location's account has already been created, please contact the
ACC Help Desk so we can confirm the account's existence and avoid any confusion about ACES or determine possible unauthorized use.
A personal account – This type of account is associated with a person, not a Location. It is for any staff or volunteers who may move from location to location or have more than one assignment in the archdiocese. It is transferrable and there will be no need to set up new accounts or multiple accounts for persons who may have assignments at more than one Location. In addition to associating your account to a parish or school location, your account will be associated with your role. A personal account requires a little more information to set up and may require manual approval by the ACC Help Desk to prevent abuse of certain roles. For example, applications that specify a clergy role will generally need to be manually approved. Note that personal accounts are meant to be used by the person to whom it is assigned. You should not give out your user name and password to anyone.
On the ACES web page, select "Administer your account."
Enter your user name.
When prompted for your password, click "Forgot Password."
An email will be sent to your alternate email address. This email will contain a link to the ACES website. When you go to that link, you will be able to create a new password for your account.
If you did not specify an alternate email address, then you will need to contact the ACC Help Desk. The ACC Help Desk can also grant administrative access to accounts in special circumstances, such as when an employee leaves a location or is not able to check email.