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​​​​At the Review Hearing:​​​​ 1) the parents/guardians will explain the complaint, present relevant documentation, and answer questions the reviewer(s) may have; 2) the reviewer(s) interview(s) other parties involved in the case, giving each an opportunity to respond to the complaint and present relevant facts and documentation; 3) the reviewer(s) will encourage the parties to reconcile their differences and come to a mutual agreement on some or all issues; and 4) i​​f the complaint cannot be resolved at the review hearing, the reviewer(s) will prepare a final, binding decision, which will be communicated to all parties​​ in writing, within ten (10) days of the hearing.